Road assistance cover is an added benefit that some insurance companies offer you as part of your car insurance policy. This can help you when you least expect it. We have compiled some tips for you to take full advantage of your road assistance cover benefit of your car insurance policy if you need it.

Add roadside assistance to your insurance policy

You may not have roadside assistance as a benefit of your car insurance policy, so find out if this is something can add to your policy either through the insurer or through another supplier.

What does it cover?

Be sure to familiarise yourself with exactly what the roadside assistance covers in terms of the assistance offered.

Contact Details

Remember to travel with the number for the car insurance assistance line with you in case of an emergency. The insurance companies will be able to arrange roadside assistance on your behalf if you contact them directly.

Detail of the problem

In order to receive the fastest response, it is important to give the roadside assistance provider the details of the problem.

Locating you

Be aware of your surroundings when you travel so that you can describe your location in case of an emergency. Use signs, landmarks or towns to help the roadside assistance company to pinpoint your position.

Reference / Claim number

When calling for assistance, take note of the telephone operator’s name you speak to and insist on a reference/claim number.


The operator on the phone should be able to give you an approximate arrival time of the assistance, be sure to ask for that information.


Get further details from the operator like who they are sending and the description of the vehicle to look out for.

Waiting for assistance

Stand clear of traffic whilst waiting for the assistance, but make sure that you can be spotted in some way.

Move Car out of road

Try to move the car out of the way of oncoming traffic and keep away from the road, but if this is not possible use the red emergency (chevron) triangle and keep the car’s hazard lights on to warn oncoming traffic.